FAQ

Different ways to use the product:

Drop one ec into the toilet before use, flush as usual.

or

Drop one ec into the toilet before use, flush as usual, then drop another one.

or

Use the toilet, flush as usual, then drop one ec.

The product contains only substances that are readily biodegradable and non-bioaccumulative. It contains no PBT/vPvB substances and is classified as non-hazardous to the environment. Not tested on animals. Use only as directed. Do not ingest. Do not release into watercourses or nature.

Yes, it’s safe. Carefully tested and designed. To ensure that our product is safe for you to use and environmentally considerate toward plumbing systems, Azenta has engaged experts in environmental science and chemistry. These specialists have accompanied us throughout the development process, conducting thorough reviews and chemical investigations. 

Contains only substances that are readily biodegradable.

Does not contain any bioaccumulative substances.

The red symbols you see next to the product information are called pictograms. What do they mean? Pictograms on products are there to inform you that there may be risks if the product is used incorrectly. They help you understand how to handle the product and avoid harm to yourself, others, or the environment. This does not mean that the product is inherently dangerous, but it is important to follow the instructions to use it safely and correctly.

The GHS07 symbol warns that a substance may cause health issues, such as skin or eye irritation or allergic reactions. Therefore, caution should be exercised when handling the product. However, in our final tablet form, these substances are bound or diluted to levels that pose no danger under normal handling. The product is safe to handle and use as directed.

The GHS09 symbol indicates that a product can be harmful to the environment, especially to aquatic organisms, if not handled properly. However, our product is environmentally safe when used as intended, that is, when it is discharged into the drain. The GHS09 symbol is present as a safety measure to warn of potential accidents or misuse, such as if the product were to be released directly into a lake, watercourse, or other natural environments.

The small pouch in the ec tube is a silica gel sachet, a non-toxic desiccant that absorbs moisture to protect the product.

The content are completely harmless and it should be disposed of as household waste.

Yes, ec is vegan.

They are manufactured in South Korea, recognized for its advanced technology and high-quality production standards.

Empty tube: Rinse with water and dispose of it as plastic waste.

Tube with tablets: If there are tablets left in the tube, we recommend dissolving them in a container of water. You can then pour the water down the drain (toilet, shower, sink, or washbasin). Rinse the tube with water and dispose of it as plastic waste.

Bonus: When the tablets are placed in a container of water, it works as an air freshener for the room.

Once we have processed and dispatched your order, you will receive an email confirming that it has been shipped.

You can withdrawal your order within 14 days of receiving the package. For instructions on how to make a return, please refer to our 'How do I make a return' section. Please note that the withdrawal can only be made within 14 days of receiving the item, provided these conditions are met.

You can not amend your order after you have placed it. Once the package has been sent, you can make a return after receiving it and place a new order for the product you wish to change to. For instructions on how to make a return, please refer to our 'How do I make a return' section. Please note that the withdrawal can only be made within 14 days of receiving the item, provided these conditions are met.

Withdrawal and amendment requests must comply with our return policy, requiring items to be unopened, show no signs of use, and have an intact seal sticker.

We kindly remind you to double-check your order information before placing it to avoid any issues.

We do not offer refunds for shipping costs.

In most cases, you cannot make changes to your order once it has been placed, including updates to contact information, address, or products. However, please contact us at info@azenta.se and we will do our best to assist you. Therefore, it is important to double-check your order information before placing your order.

If you cannot find your package, we suggest reaching out to the delivery company to request a Proof of Delivery. Should you still be unable to locate your package, please contact us at info@azenta.se for further support.

Once you have placed your order, the process begins immediately with the payment. The time for payment withdrawal may vary depending on the payment method. Card payments are usually immediate, while bank transfers or invoice payments may take longer.